• Information Technology
  • Atlanta, GA, USA
  • Full Time

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018.

At CallMiner, we hire great people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry leading customer success. Core to our culture is the power of feedback which we leverage to improve our own organization every day in every way. To hear more about what it's like to work at CallMiner, watch our video at

CallMiner is seeking a skilled, motivated SQL Database Administrator to join our growing engineering organization and partner closely with the existing team.


The ideal candidate will have a strong foundation in SQL Server and database systems with experience in clustering or other high availability strategies. This position will work closely with the development and QA teams to continuously improve the design, performance, reliability, scalability, security and architecture of our product suite. The candidate should be passionate about data and enjoy exploring various new technologies, solutions and integrations to enhance the capabilities of the engineering team.




  • Configure, install, and maintain highly available clustered SQL Servers and Availability Groups located in remote data centers across multiple time zones.
  • Support daily operations including monitoring, alerting, troubleshooting, periodic maintenance, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring/tuning in keeping with server and application best-practices
  • Coordinate with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of SQL Server and Windows Server to meet mission goals
  • Maintain the necessary documentation on systems and processes
  • Troubleshoot problems and determine the root cause


Required Skillsets:

  • Experience with clustered Windows infrastructure environment
  • Proactive problem-solving attitude
  • Understanding of highly available design
  • Ability to create and modify database objects
  • Experience in query testing and optimization
  • Solid understanding of relational database design
  • Ability to collaborate effectively with other teams
  • Organizational, communications, and time management skills
  • Database security knowledge


Beneficial Skillsets:

  • Able to create comprehensive and accurate documentation
  • Windows scripting / Powershell knowledge is a plus
  • Experience in continuous integration techniques for SQL
  • Knowledge / Experience with other data platforms such as MongoDB, MySQL, etc
  • Experience with SAN configuration
  • Familiarity with requirements gathering, design, development, testing and deployment of applications as part of the Software Development Lifecycle


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